These Privacy Policy (hereinafter "Policy") describes what personal data we process about you in connection with your use of our website and how this personal data is processed and protected. You will also find here an explanation of the options available to you in connection with the protection of your personal data and information on how you can contact us.
Your personal data is processed by BRP Group sro, with registered office at Šmejkalova 1525/86, 616 00 Brno - Žabovřesky, ID: 29317444 as the operator. You can contact us through the contact form on our website, on the phone line +420 731 169 999, via email address [email protected].
We process personal data that you yourself as the data subject provide to us, especially through the contact form on the website, by email, telephone or personal communication and possibly also personal data collected through cookies (see below).
Contact details including name, email, phone number and address for shipping goods, address for service delivery and billing address.
Personal data such as gender, place of residence, date of birth, email conversation history and contact form conversation history
Other personal data that you provide to us through the contact form or email, or during telephone communication. Personal settings (preferences), including your marketing settings and cookie settings (see below)
When you interact with our website, certain data is automatically collected and shared with our company through technology platforms. For example, your internet browser or mobile device may share certain data with our company as part of these devices interacting with our website. This data includes:
Cookies, IP addresses, proxy headers, data identifying your browser and browser version, as well as web "beacons and tags"
In many cases, your web browser or mobile device platform will provide you with additional tools to control when your browser or device collects or shares specific categories of information. For example, your mobile device or web browser may offer tools that allow you to manage cookie usage or location information sharing. We recommend that you familiarize yourself with these tools available on your device.
You are not required to provide us with your personal data, but if you do not provide us with even basic personal data necessary to process your request (basic contact details, possibly payment details), we will not be able to process your request and therefore you will not be able to use our services and products.
We keep all your personal data only as long as necessary to fulfill the purposes for which we collected the data, unless applicable legislation provides otherwise. We have established measures to ensure the protection of provided personal data, especially to prevent unauthorized or accidental access to personal data, their modification, destruction or loss, unauthorized transfers, unauthorized processing or other misuse of personal data.
You are not subject to any decision based solely on automated processing that would have legal effects on you or would affect you in a similar way. However, we may track website visitor behavior to monitor their preferences for marketing purposes.
To fulfill your requests and fulfill or facilitate your order, to keep our business running and continue to improve our business, products and services
We may use the data you provide to us for business purposes. For example, personal data that you provide to us through the contact form on our website will be used primarily to process your request, process or mediate your order and ensure communication with you. However, we may also use the data you provide for accounting, auditing and other internal processing purposes.
For this purpose, we process your personal data on the basis of obligations imposed on us by law, on the basis of obligations arising for us from contracts concluded with you and on the basis of our legitimate interest in ensuring the operation of our company and the development of our business.
We may also use your personal data to prevent or detect fraud, abuse, misuse, illegal use and violations of our terms of use, to enforce our rights and to comply with court orders, government agencies or compliance with applicable laws.
For this purpose, we process your personal data on the basis of obligations imposed on us by applicable legal regulations and our legitimate interest in protecting our rights and the rights of third parties.
We may use personal data to conduct market research. We may contact you using the contact details you provide in the form to find out if you were satisfied with our services. We may also send you commercial communications to the contact details you provided. If you do not wish to receive these commercial communications, you can unsubscribe at any time. If necessary for better marketing targeting, we may create databases and use profiling to target marketing to your specific needs, such as selecting marketing messages based on product selection, preferences and other information we obtain from you. In this case, we minimize the amount of personal information included in the database and the database is subject to security in accordance with our internal personal data protection mechanisms.
We may use information about your use of our websites and services to understand your behavior or preferences. For example, we may use information about how you search for and find products or services on our website to better understand the best way to organize and present our products and services. We may also use information about how you use our products and services to improve your user experience and identify (diagnose) technical or service problems and manage our website.
For marketing and analytical purposes, we process your personal data on the basis of our legitimate interest in developing our business. When processing cookies in some cases, we process personal data on the basis of consent you have given us (see below).
You have the right to object to the processing of your personal data for direct marketing purposes, processing for the purpose of sending you commercial communications or for the purpose of monitoring your satisfaction with the service or product provided by us. If you object to this processing, we will no longer process your personal data for these purposes and exclude you from our internal databases associated with the processing purpose.
You also have the right to object in other cases where we process your personal data on the basis of our legitimate interest (see above in the section WHY and HOW we process your personal data). If you object in these cases, we will not process your personal data unless we demonstrate compelling legitimate reasons for processing that override your interests and rights and freedoms, or for the establishment, exercise or defense of legal claims.
You can exercise your right to object using our contact details listed in the header of this document.
We process your personal data either on the basis of your consent, which you have given us for one or more specific purposes and which you can withdraw at any time, or in specified cases without your consent. Without your explicit consent, we may process personal data according to applicable legal regulations if the processing is necessary for:
Negotiating the conclusion or fulfillment of a contract of which you are a party,
fulfillment of the legal obligation of our company,
protection of vital interests of the data subject or another natural person,
fulfillment of a task performed in the public interest or in the exercise of public authority,
protection of the legitimate interest of our company or a third party.
Based on your consent, we process your personal data when using cookies (see below). In other cases, we process personal data on the basis of another legal basis, unless we explicitly ask you for consent to process personal data.
Consent to personal data processing is given by actively checking the relevant checkbox. You give consent to personal data processing voluntarily, you are not obliged to provide it and in case of not providing it, no sanction threatens you. Providing this consent is not a condition for using our services.
Some activities during which personal data processing may occur are provided for us by external processing companies. We may process your personal data to the necessary extent for the above-mentioned purposes through these companies in order to be able to perform these activities. We may use personal data, for example, for sending and delivery with postal service providers or with an electronic message distributor, for the purpose of conducting research and analysis with a marketing company, for the purpose of defending our rights with our legal representative, we may also use the services of an external IT company that will gain access to your personal data as part of network management, etc.
While in some cases we establish your orders, in other cases we only act as an intermediary (information about whether we act in the position of an intermediary can be found in the description of the specific service on our website). In cases where we act as an intermediary, we pass your personal data to an external company so that it can provide you with the service or product you requested.
We may also share personal data with other parties to the extent necessary for:
compliance/fulfillment of requests from state authorities, court orders or applicable legal regulations;
preventing illegal use of our websites, services and products;
protection of our rights and defense against claims raised by third parties; and
assistance in preventing fraud and investigating fraud.
Personal data that we process in relation to you may also be transferred to a legal successor in case of sale of part or all of our business or business assets (including the case of reorganization, spin-off, dissolution or liquidation).
We do not transfer personal data to third countries or international organizations.
When you use our websites, our company receives and records information from your browser that may include personal data. We use various procedures to collect this information, such as so-called cookies and pixel tags; this information may include:
Your IP address;
unique identifier using "cookies", cookie information and information about whether your device has the software necessary to access certain features;
unique device identifier and device type;
domain, browser type and language;
type of operating system and its settings;
state and time zone;
previously visited websites;
information about your steps on our websites, such as clicking, purchases and marked preferences; and
access time and referrer URLs.
Third parties may also collect information through our websites using so-called cookies, plug-ins and widgets from third parties. These third parties collect data directly from your internet browser and their processing is subject to the third parties own privacy protection rules.
We use cookies and pixel tags to track how our customers use websites and to understand our customers preferences (such as country and language choice). This allows us to provide our customers with services and improve their internet experience. We also use cookies and pixel tags to obtain aggregate data about page traffic and communication, to identify trends and obtain statistical data with the aim of further improving our websites. On our websites we basically use three categories of cookie files:
Functional: These cookies are required for basic website functionality and are therefore always enabled; they include cookies that allow us to remember you while browsing our websites during a single visit or – if you wish – on each visit. They help create shopping cart content and go through the payment process and also help with security and compliance with requirements set by legal regulations.
Performance enhancing: These cookies allow us to improve the functionality of our websites by tracking their usage. In some cases, these cookies improve the speed of response to your requests and allow us to remember your choices selected for given pages. If you refuse these cookies, it may result in recommendations not being accurate and website performance slowing down.
Social media and advertising: Social media cookies offer the possibility to connect you with social networks and share content from our websites on them. Advertising cookies (third-party cookies) collect information to better adapt advertising to your interests, both on our websites and outside them. In some cases, these cookies also include processing your personal data. Refusing these cookies may result in advertising that is not as relevant to you, or the inability to effectively connect with Facebook, Twitter or other social network accounts, and/or prevent you from sharing content on social media.
We do not store cookies longer than 13 months.
Based on our legitimate interests in ensuring website and internet service operation, we process cookies that are necessary to ensure this operation. All other cookies we process based on consent you have given us.
In your PC settings, or in your browser settings, you determine whether the browser should allow the website to store cookies on the end device. By enabling cookies in your browser, you also give us consent to process personal data obtained based on cookies. You always have the option to change your preferences and withdraw consent through our contact details listed in the header of this document.
Your RIGHTS in the field of personal data protection. In the field of personal data protection, you are guaranteed the following rights. To exercise your rights, contact our company through the contact details listed in the header of this document.
right of access to your personal data – you have the right to access your personal data and other data about their processing, e.g. about the purpose of processing, data recipients or the period for which they will be stored, you can request copies of processed personal data
right to rectification – you have the right to correct inaccurate data or supplement incomplete data
right to erasure – our company is legally obliged to delete personal data after a certain period on its own initiative, nevertheless you can request erasure yourself, e.g. if the data is no longer needed for the purposes for which it was processed
right to restriction of personal data processing – in some cases, e.g. if an objection to processing is raised, it is possible to request restriction of personal data processing
right to object to processing – is submitted to the controller, which is our company, in cases where processing occurs due to the legitimate interest of our company or a third party, including cases where personal data is processed for direct marketing purposes
right to data portability – you have the right to obtain personal data concerning you and transfer it to another personal data controller (i.e. another entity that will process it), or request that our company perform this transfer, if it is technically possible; the right to personal data portability belongs to you in case the processing is carried out automatically or is based on consent or on a contract concluded between you and our company
right to withdraw consent to personal data processing at any time
right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection
